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Best practice principles and guidelines for culturally-aware and culturally-sensitive policies, procedures, education and practices in residential dementia care in an increasingly multicultural work environment

Dr Pamela Nichols, A/Prof Barbara Horner
Research Centre DCRC Carers and Consumers
Partner Institution Centre for Research on Ageing, Alzheimer's Australia WA, WA Dementia Training Study Centre
Project Description

This study aims to:

  • describe the experiences of migrant careworkers from culturally and linguistically diverse (CALD) backgrounds who provide care and support to people with dementia and their families;
  • explore organisational issues associated with the employment of CALD careworkers;
  • develop principles for culturally-aware and culturally-sensitive organisational policy;
  • develop guidelines for practice to improve the care team experience through recognition of challenges and identification of enablers that may facilitate good care and a cohesive care team.

The study is qualitative in nature and incorporates a participatory framework. This approach enables those who are involved in and affected by the research process to extend their understanding of the issues and to contribute to the process and the development of a proposal for addressing the identified issues. Involvement by industry stakeholders encourages ownership and has the potential for greater acceptance and implementation of subsequent principles and guidelines.

The findings from this study will inform a proposed larger mixed methods study that will seek to demonstrate improvements in care outcomes with the implementation and evaluation of a structured training program that is based on principles and guidelines of cultural-awareness, cultural competence and safety, inclusion, and relationship-centred care.

This collaborative study includes the Centre for Research on Ageing, Alzheimer's Australia WA, and the WA Dementia Training Study Centre. It will be managed by a Project Management Group and be supported by an Expert Advisory Group (invited representatives from Organisations, RTOs, TAFE, CALD Service providers, CALD carer). It will provide an opportunity for the translation of research findings through participating organisations and will inform future education strategies.

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