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Dementia, financial abuse and banking: a pilot knowledge translation study for community banking and financial staff

A/Prof Carmelle Peisah, Prof Henry Brodaty
Research Centre DCRC Assessment and Better Care
Partner Institution ACCEPD (Australian Centre for Capacity Ethics and Prevention of exploitation of people with Disabilities)
Project Description

We aimed to develop a knowledge translation tool tailored to the banking environment, to (i) increase dementia awareness; (ii) empower front-line banking staff to better understand financial capacity, supported decision-making, signs of financial abuse and exploitation of older people with dementia; and (iii) inform staff of the appropriate responses to suspected financial abuse.

Following consultation rounds with the banking industry, we developed an adaptive eLearning (Smart Sparrow) education tool which integrated: (i) existing knowledge about dementia and financial abuse; (ii) the Australian Banking Industry (ABA) Industry Guidelines on Financial Abuse Prevention and (iii) feedback from the consultations/interviews with banking staff about abuse scenarios, appropriate strategies for dealing with such, and opportunities for supported decision-making in the banking environment.

The tool was tested on 69 banking staff across Australia from two major banks. It comprises a pre-test of 15 multiple choice questions, followed by a learning module tailored to the individual’s performance on the pre-test, and a post-test to assess knowledge translation. A significant increase in scores was demonstrated when baseline scores were compared with post-course scores (standard error of the mean (SEM)=0.23; t = 15.1; df=68; p < 0.001). The tool took approximately 10-20 minutes to complete depending on knowledge of participant and continuity of completion.

Partly funded by DCRC KT Program.


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