We aimed to develop a knowledge translation tool tailored to the banking environment, to (i) increase dementia awareness; (ii) empower front-line banking staff to better understand financial capacity, supported decision-making, signs of financial abuse and exploitation of older people with dementia; and (iii) inform staff of the appropriate responses to suspected financial abuse.
Following consultation rounds with the banking industry, we developed an adaptive eLearning (Smart Sparrow) education tool which integrated: (i) existing knowledge about dementia and financial abuse; (ii) the Australian Banking Industry (ABA) Industry Guidelines on Financial Abuse Prevention and (iii) feedback from the consultations/interviews with banking staff about abuse scenarios, appropriate strategies for dealing with such, and opportunities for supported decision-making in the banking environment.
The tool was tested on 69 banking staff across Australia from two major banks. It comprises a pre-test of 15 multiple choice questions, followed by a learning module tailored to the individual’s performance on the pre-test, and a post-test to assess knowledge translation. A significant increase in scores was demonstrated when baseline scores were compared with post-course scores (standard error of the mean (SEM)=0.23; t = 15.1; df=68; p < 0.001). The tool took approximately 10-20 minutes to complete depending on knowledge of participant and continuity of completion.
Partly funded by DCRC KT Program.